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5 Expert Tips to Write Your Customer Service Representative Resume [+Templates and Examples!]

Updated: August 13, 2024

Published: July 18, 2024

Does the thought of having to write or update your customer service representative resume make you want to pull your hair out?

Before you do that, I’m here to help! Writing an effective resume isn’t as challenging as it sounds. In my own experience, using a resume template helped me craft a winning resume. Now, when I want to apply for a new position, I just update my resume template and send it to the hiring manager.

Easy as pie.

Let’s go over what should be included in a customer service representative resume, plus learn a few tips and tricks to ensure your resume stands out from the rest.

Table of Contents

What should be included in a customer service rep resume?

Customer service representative resume examples, customer service rep resume templates, 5 tips for writing a customer service rep resume, use a template to craft your resume with ease.

In the past, customer service was my jam. I loved working the service desk because each day brought new challenges, allowing me to flex and develop my customer service skills. If you’re a customer service representative, you know how technical and specialized your job can be.

And, you need a resume that speaks directly to your skills and training. Not any resume will do, though. A generic resume leaves out critical information that signals to the hiring manager that you are the right fit for the role and what unique value you can bring to the role.

Let’s look at the elements of a customer service representative resume, so you can understand how to best highlight your skills for your own resume.

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1. Professional Summary

There’s debate on if a summary is a necessary element of your resume. In my opinion, if you’re applying for a role within customer service, you need a quick summary. Customer service duties vary from one position to the next, so summarizing your skills and work experience can be a great way to showcase your expertise.

2. Contact Information

Theoretically, when a hiring manager reviews your application, they most likely have all your materials in hand, including your application, resume, and cover letter. But this doesn’t mean you should skip adding your contact information to your resume.

Think of your resume as your calling card. Adding your contact information to your resume makes it easier for the hiring manager and eliminates potential frustration from the need to search for your info.

I cannot stress this enough: make sure your contact information is easy to find.

3. Professional Experience

The professional experience section of your resume is your place to explain your past work history. Be careful not to over explain your work history, though, as space is limited on your resume.

4. Education and Training

Depending on the role within customer service, the position might require an advanced degree or technical training. Be sure to include this information on your resume. You can also mention any relevant achievements in this section, like awards or certifications you may have received.

5. Key Skills

Recruiters only spend about six to eight seconds looking at your resume. That’s not a lot of time, so it’s safe to say most recruiters skim resumes without initially looking at them too closely.

One section of your customer service representative resume should highlight your skills that are relevant to the job description. Matching your skills to the job description helps recruiters quickly understand your qualifications. Plus, with the increasing use of AI for applicant screening, matching your skills to the job description is a must.

Let’s take a look at some customer service resume examples to get a better idea of how to format your resume.

Reddit is the place to go when you need a real-life example of, well , anything, including customer service representative resume examples. Reviewing examples can help you understand what to include in your resume and what not to include.

Let’s take a peek at three customer service representative resume examples that I found on Reddit.

Customer Service Representative Resume: the Recent Grad

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30 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Customer Service Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service manager resume sample.

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service manager resume in 2024,    highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Customer Relations Manager Resume Sample

Operations manager resume sample.

As a career coach and hiring manager who has worked with companies like Amazon, Zappos, and Zendesk, I've seen firsthand what makes a great customer service manager resume stand out. The following tips will help you craft a compelling resume that showcases your skills and experience in the best possible light.

   Highlight your leadership experience

Employers want to see that you have experience leading and managing teams. Use specific examples to demonstrate your leadership skills:

• Led a team of 15 customer service representatives, resulting in a 20% increase in customer satisfaction scores
• Implemented a new training program that reduced average call handle time by 30 seconds
• Coached and mentored 5 junior team members, resulting in 2 promotions within 6 months

Avoid generic statements that don't provide any real insight into your abilities:

• Managed a team of customer service representatives
• Responsible for training and development

   Emphasize your problem-solving skills

Customer service managers are often faced with complex problems that require creative solutions. Use your resume to showcase your problem-solving abilities:

• Developed a new escalation process that reduced customer complaints by 25%
• Identified and resolved a recurring issue with the company's CRM system, saving an estimated $10,000 per month in lost productivity
• Created a troubleshooting guide for common customer issues, reducing average handle time by 2 minutes

Avoid vague statements that don't demonstrate your impact:

• Handled customer complaints and issues
• Troubleshot technical problems

   Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements. This helps employers understand the impact you've had in your previous roles:

• Increased customer retention rate from 75% to 90% over a 6-month period
• Reduced average call wait time from 5 minutes to 2 minutes, resulting in a 15% increase in customer satisfaction scores
• Implemented a new upselling strategy that increased revenue by $500,000 annually

Avoid using subjective or vague language to describe your accomplishments:

• Significantly improved customer satisfaction scores
• Greatly reduced call wait times
• Substantially increased revenue through upselling

   Tailor your resume to the job description

Every company has different needs and priorities when it comes to customer service. Tailor your resume to the specific job you're applying for by highlighting the skills and experience that are most relevant:

• If the job description emphasizes technical support skills, focus on your experience troubleshooting complex issues and working with various software systems
• If the company values customer retention, highlight your success in reducing churn rates and increasing customer loyalty
• If the role requires managing a large team, emphasize your leadership experience and ability to coach and develop others

Avoid using a generic, one-size-fits-all resume that doesn't speak directly to the company's needs:

Customer service professional with 10+ years of experience managing teams and improving customer satisfaction. Skilled in problem-solving, communication, and leadership.

   Showcase your industry knowledge

Employers want to know that you understand their business and the challenges they face. Use your resume to demonstrate your knowledge of the industry and how you've applied it in your previous roles:

• Implemented a new customer feedback system based on best practices from the retail industry, resulting in a 20% increase in survey response rates
• Developed a training program for new hires that incorporated the latest research on effective communication techniques in the healthcare industry
• Created a set of customer service standards based on benchmarks from top-performing companies in the technology sector

Avoid using generic language that could apply to any industry:

• Improved customer satisfaction through effective communication and problem-solving
• Trained new hires on company policies and procedures

   Highlight your soft skills

While technical skills are important for customer service managers, soft skills are equally critical. Use your resume to showcase your ability to communicate effectively, lead teams, and build relationships:

• Collaborated with cross-functional teams to develop and implement a new customer onboarding process, resulting in a 25% increase in customer retention
• Mediated conflicts between team members and customers, resulting in a 90% resolution rate and improved team morale
• Built strong relationships with key stakeholders across the organization, resulting in increased support for the customer service department and its initiatives

Avoid using cliched or overused phrases to describe your soft skills:

• Strong communication skills
• Team player
• Detail-oriented

By following these tips and showcasing your skills and experience in a compelling way, you'll be well on your way to landing your next customer service manager role.

Writing Your Customer Service Manager Resume: Section By Section

  summary.

While a resume summary is optional, it can be a powerful way to introduce yourself and highlight your most relevant qualifications for a customer service manager position. A well-crafted summary can grab the attention of hiring managers and showcase your unique value proposition. However, it's crucial to avoid using an objective statement, as they are outdated and fail to focus on what you can offer the company.

When writing your summary, tailor it specifically to the customer service manager role and the company you're targeting. Emphasize your key strengths, experiences, and achievements that align with the position's requirements. Keep it concise, typically no more than 3-4 sentences, and make sure it complements rather than repeats information already present in other sections of your resume.

To learn how to write an effective resume summary for your Customer Service Manager resume, or figure out if you need one, please read Customer Service Manager Resume Summary Examples , or Customer Service Manager Resume Objective Examples .

1. Highlight your customer service expertise

Your summary should showcase your expertise in customer service and how it aligns with the manager position. Consider the following examples:

• Customer service professional with 5+ years of experience in various industries
• Experienced in handling customer complaints and resolving issues

While these examples mention customer service experience, they lack specificity and fail to demonstrate leadership skills. Instead, try something like:

• Customer service leader with 5+ years of experience managing teams in fast-paced call center environments
• Proven track record of implementing training programs that increased customer satisfaction ratings by 20%

By highlighting your leadership experience and quantifiable achievements, you show that you have the skills necessary to excel as a customer service manager.

2. Tailor your summary to the company's needs

To make your summary more impactful, research the company and tailor your statement to their specific needs and values. For example:

Customer service manager with 7+ years of experience seeking a challenging role in a fast-paced environment. Skilled in training, coaching, and motivating teams to exceed performance goals.

While this summary mentions relevant skills, it feels generic and could apply to any customer service manager position. Instead, consider tailoring it to the company:

Customer-centric leader with 7+ years of experience seeking to leverage expertise in training and continuous improvement to contribute to [Company Name]'s mission of providing exceptional support. Proven ability to motivate teams, optimize processes, and exceed performance goals, resulting in a 15% increase in customer retention.

By mentioning the company's name and mission, as well as highlighting a specific achievement that aligns with their goals, you demonstrate a genuine interest and show how you can add value to their organization.

  Experience

Your work experience section is the core of your resume. It's where you show hiring managers what you've accomplished and what makes you a great fit for the role. In this section, we'll break down everything you need to know to write a strong work experience section on your customer service manager resume.

1. Focus on your customer service achievements

Many job seekers make the mistake of simply listing their job duties and responsibilities in their work experience section. While this gives hiring managers an idea of what you did in your previous roles, it doesn't tell them how well you performed or what kind of results you achieved.

To make your resume stand out, focus on highlighting your accomplishments and the impact you made in each role. Quantify your achievements whenever possible, using metrics such as:

• Increased customer satisfaction ratings by 25% within 6 months
• Reduced average call handling time by 20% through process improvements
• Trained and mentored a team of 15 customer service representatives

2. Use strong, industry-specific action verbs

When describing your work experience, use strong action verbs that are specific to the customer service industry. This helps hiring managers quickly understand the scope of your responsibilities and the impact you made in each role.

Examples of strong action verbs for a customer service manager resume include:

• Implemented
• Streamlined

Avoid using generic or overused verbs like "helped" or "assisted". Instead, choose verbs that paint a clear picture of your contributions and leadership abilities.

3. Tailor your experience to the job description

One of the biggest mistakes job seekers make is using the same generic resume for every job application. To increase your chances of landing an interview, it's important to tailor your resume to each specific job you apply for.

Start by carefully reading the job description and noting the key skills, qualifications, and experience the employer is looking for. Then, look for ways to highlight your relevant experience and accomplishments in your work experience section.

Customer Service Manager, ABC Company Responsible for managing a team of customer service representatives. Handled customer inquiries and complaints. Trained new hires.

While this example lists some relevant responsibilities, it doesn't provide any context or highlight the candidate's specific contributions. Here's a better example:

Customer Service Manager, ABC Company Led a team of 20 customer service representatives, implementing new training programs that increased customer satisfaction ratings by 30%. Streamlined processes to reduce average call handling time by 25%. Collaborated with cross-functional teams to develop and launch a new customer loyalty program.

4. Highlight your career progression

As a customer service manager, hiring managers want to see that you have a track record of growth and advancement within the field. If you've held multiple positions or received promotions within the same company, make sure to highlight this in your work experience section.

One way to do this is by grouping your experience under each company, with your most recent position listed first. For example:

ABC Company Senior Customer Service Manager (2018-Present) - Achievements/responsibilities Customer Service Manager (2016-2018) - Achievements/responsibilities Customer Service Representative (2014-2016) - Achievements/responsibilities

This format makes it easy for hiring managers to see your career progression and understand how you've grown and developed within the customer service field.

  Education

The education section of your customer service manager resume should be concise yet impactful. It's an opportunity to showcase your relevant academic background and certifications that qualify you for the role. Here are some key tips to keep in mind when writing this section:

1. Put education at the top if you're a recent grad

If you've graduated within the last few years and your education is your strongest qualification, place the education section above your work experience. This is especially important if you have limited professional experience in customer service management.

Here's an example of how to format your education when you're a recent graduate:

Bachelor of Science in Business Administration University of Arizona, Tucson, AZ Graduation Date: May 2022 GPA: 3.8/4.0 Relevant Coursework: Customer Relationship Management, Service Operations Management, Business Communications

2. Keep education brief if you're a seasoned professional

For customer service managers with several years of work experience, the education section should be concise. Hiring managers will be more interested in your professional accomplishments than your academic background.

Here are some examples of what not to include:

• High school diploma if you have a college degree
• Graduation dates if they were more than 10 years ago
• Irrelevant coursework or extracurricular activities

Instead, focus on your degree, university, and any relevant certifications:

MBA, Marketing Concentration Georgetown University B.A., Communications University of Michigan

3. Include relevant certifications in customer service

In addition to your formal education, include any professional certifications you've earned that are relevant to customer service management. These can demonstrate your expertise and commitment to the field.

Some examples of relevant certifications include:

• Certified Customer Service Professional (CCSP)
• Call Center Management Certification
• Certified Client Service Specialist (CCSS)

If you have multiple certifications, consider creating a separate "Certifications" section to keep your education section streamlined.

  Skills

The skills section of your resume is where you highlight your top abilities that are relevant to the customer service manager role. It's an opportunity to show the hiring manager, at a glance, that you have the right mix of skills to excel in the position.

Many companies today use Applicant Tracking Systems (ATS) to automatically scan resumes for specific skills they're looking for. Tailoring your skills section to include relevant keywords from the job description can help your resume pass through these filters and land on the hiring manager's desk.

1. Identify key customer service skills

Before you start listing your skills, take a close look at the job description. Make a list of the key skills and qualifications the employer is looking for in a customer service manager.

Some common customer service manager skills include:

• Customer service
• Team leadership
• Conflict resolution
• Problem-solving
• Communication
• Time management
• CRM software (e.g. Salesforce, Zendesk)

Once you have your list, match your own skills and experiences to the ones the employer is seeking. These are the skills you'll want to highlight in your skills section.

2. Categorize your skills

To make your skills section easy to scan, consider grouping your skills into categories. This helps the hiring manager quickly see that you have the right mix of skills for the role.

For example, you might have categories like:

• Customer Service : Conflict resolution, empathy, active listening
• Leadership : Team management, coaching, performance reviews
• Technical : Zendesk, Salesforce, Microsoft Office

Grouping related skills together paints a clearer picture of your overall skill set and makes your resume more impactful.

3. Focus on hard skills over soft skills

While soft skills like communication and problem-solving are important for customer service managers, your skills section should primarily focus on your hard skills. These are the specific, teachable abilities you have that qualify you for the role.

Skills: Communication, leadership, hardworking, dedicated, problem-solving, detail-oriented

The example above is full of overused, generic soft skills that don't really tell the hiring manager anything about your actual qualifications. Instead, focus on listing concrete skills, tools, and knowledge areas:

Skills: Customer Service : Complaint resolution, customer retention, upselling Leadership : Performance reviews, coaching, team building Technical : Zendesk, Salesforce, Hootsuite, Google Analytics

4. Be specific and use industry terms

The more specific you are with your skills, the more convincing you'll be as a candidate. Use industry-specific terminology where appropriate to show your domain knowledge.

For example, instead of just listing 'data analysis', get more granular:

• Customer satisfaction metrics
• Net Promoter Score (NPS)
• Average handle time (AHT)
• First call resolution (FCR)

Using terms that are common in the customer service industry signals to the hiring manager that you understand the field and would need less training to get up to speed.

Skills For Customer Service Manager Resumes

Here are examples of popular skills from Customer Service Manager job descriptions that you can include on your resume.

• Troubleshooting

Customer Service

• Salesforce.com
• Technical Support
• Social Media
• Customer Relationship Management (CRM)
• Microsoft Access
• Contact Centers

Skills Word Cloud For Customer Service Manager Resumes

This word cloud highlights the important keywords that appear on Customer Service Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

• Customer Service Resume Guide & Examples for 2022

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•  Get rid of hidden red flags the hiring managers and resume screeners look for.

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Customer Service Manager Resumes

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• Free Customer Service Manager Resume Review
• Other Administrative Resumes
• Customer Service Manager Interview Guide
• Customer Service Manager Sample Cover Letters
• Alternative Careers to a Customer Support Representative
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40+ Resume Tips to Help You Land a Job in 2024

When you haven’t updated your resume in a while, it can be hard to know where to start. What experiences and accomplishments are relevant for the jobs you’ve got your eye on? What new resume rules and trends should you be following? And seriously, one page or two ?

Well, search no more: We’ve compiled all the resume tips you need into one place. Read on for advice and tricks that’ll help you craft a winning resume—and land your next job.

Maximize your chances by looking for more open jobs on The Muse »

Basic resume tips

Let's start with the basic do's and don'ts when putting your resume together. Listing your skills is not the only thing that matters—choosing the right format and sections is equally crucial. Here are some tips for writing a resume from scratch:

1. Don’t try to cram every skill and work experience onto your resume

Think of your resume not as a comprehensive list of your career history, but as a marketing document selling you as the perfect person for the role you’re applying to. For each resume you send out, you’ll want to highlight only the accomplishments and skills that are most relevant to the job at hand (even if that means you don’t include all of your experience ).

This is called tailoring your resume and it helps anyone who reads it see exactly why you’re a match for a specific position.

2. But keep a resume outline with a full list of your qualifications

Since you’ll be swapping different information in and out depending on the job you’re applying to, save a resume outline —or maybe our resume worksheet —on your computer with old positions, bullet points tailored for different applications, and special projects that only sometimes make sense to include. Think of this as your brag file. Then, when you’re crafting each resume, it’s just a matter of cutting and pasting relevant information together.

3. Ditch the objective statement

The only time an objective section makes sense is when you’re making a huge career change and need to explain from the get-go why your experience doesn’t match up with the position you’re applying to. In every other case, resume objectives just make you look old-fashioned or out of touch.

Read More: 3 Reasons You Should Ditch That Resume Objective—and 3 Things You Can Do Instead

4. Put the best, most relevant information first

In journalism speak, “above the fold” refers to what you see on the front half of a folded newspaper (or, in the digital age, before you scroll down on a website)—basically it’s your first impression of a document. In resume speak, it means you should make sure your most relevant qualifications are visible on the top third of your resume.

This top section is what the hiring manager is going to see first—and what will serve as a hook for someone to keep on reading. If your most recent position isn’t the most relevant piece of your candidacy, consider leading with a skills section (such as in a combination resume format ) or writing a resume summary .

5. Choose the right resume format for you

There are lots of different ways to organize the information on your resume—like the functional resume or combination resume. But the good old reverse chronological —where your most recent experience is listed first—is usually your best bet. Unless it’s absolutely necessary in your situation, skip the functional or skills-based resume—hiring managers might wonder what you’re hiding.

6. Keep it concise

The two-page resume is a hotly debated topic, but the bottom line is this—you want the information here to be as short as possible, and keeping it to one page forces you to prioritize what really matters. If you truly have enough relevant and important experience, training, and credentials to showcase on more than one page of your resume, then go for two. But if you can tell the same story in less space? Do it.

Read More: 6 Pro Tips for Cutting Your Resume Down to One Page

7. Include relevant links

Can’t figure out how to tell your whole story on one page, or want to be able to include some visual examples of your work? Instead of trying to have your resume cover everything, cover the most important details on that document. Then, include a link to your personal website , your online portfolio , examples of your work, or a relevant, professional social media profile , where you can dive more into what makes you the ideal candidate.

Just avoid hyperlinking over words that are key to understanding your resume, since it can throw off the tools employers use to store and parse resumes.

8. Be aware of the ATS

You may have heard that employers are using computers to “read” your resume and decide who to hire and reject. That’s not exactly true. But most employers do use software called an applicant tracking system—or ATS—to parse resumes and organize them so that recruiters and hiring managers can search for the most relevant applications.

You should assume your resume will pass through an ATS at some point during your job search, so understanding how it works will help make your hunt more efficient. (All of the tips for resume writing in this list keep ATSs in mind as well!)

Read More: Beat the Robots: How to Get Your Resume Past the System and Into Human Hands

Resume formatting tips

Your resume's format matters as much as the content it holds. Aim for a simple and minimalist layout, without overwhelming columns, colors, or graphic elements. Here are some key resume formatting tips to help you stand out:

9. Keep your resume format simple

We’ll talk about getting creative in order to stand out in a minute. But the most basic principle of good resume formatting and design? Keep it simple. Make your resume easy on hiring managers’ eyes by using a reasonably sized default font like Helvetica or Arial and leaving a healthy amount of white space on the page. Your main focus here should be on readability for the hiring manager (and that pesky ATS).

Read more: The Best Resume Font and Size (No More Agonizing!)

10. Stand out with ATS-friendly design elements

Really want your resume to stand out from the sea of Times New Roman? Yes, creative resumes —like infographics, videos, or presentations can set you apart, but you have to make sure they actually get read. If you’re uploading your resume to a job application site or online portal, use ATS-friendly formatting elements like:

• Bold and italic text
• Underlining (in headings or over hyperlinks)
• Different text alignments
• Columns that can be read straight across

11. Avoid design elements that can’t be “read” by computers

On the flip side, it’s best to avoid design elements that ATSs are known to have trouble with such as:

• Logos and icons
• Images and photos
• Graphics, graphs, or other visuals
• Headers and footers
• Less common fonts
• Columns that can only be read from top to bottom

12. Make your contact info prominent

You don’t need to include your address on your resume anymore (really!), but you do need to make sure to include a phone number and professional-sounding email address (but not one affiliated with another job!) as well as other places the hiring manager can find you on the web, like your LinkedIn profile, plus your pronouns if you’d like to.

Read More: Here's Exactly What Should Be Included in Your Resume's Header

13. Design your resume for skimmability

You’ve probably heard before that hiring managers don’t spend a lot of time on each individual resume. So help them get as much information as possible in as little time as possible, by making your resume easy to skim .

Work experience resume tips

Recruiters nowadays want to know more than a simple description of your responsibilities. They're looking for the results and impacts of your work, as well as the connection between your experience and the position you're applying for now.

That said, let's take a look at some resume writing tips for describing your work experience:

14. Keep your work experience recent and relevant

As a rule, you should only show the most recent 10-15 years of your career and only include the experiences that are relevant to the positions you’re applying to. Remember to allocate real estate on your resume according to importance. If there’s a choice between including one more college internship or going into more detail about your current role, always choose the latter (unless the internship was more relevant to the role you’re applying for).

15. Don’t forget your transferable skills and experiences

Don’t panic if you don’t have any professional experience that fits the bill. Focus your resume on your relevant and transferable skills along with any related side or academic projects , and then make sure to pair it with a strong cover letter telling the narrative of why you’re ideal for the job.

Read more: What to Put on Your Resume When You Have No Relevant Work Experience

16. Write strong, achievement-focused bullet points

The bullet points under each job entry are arguably the most important part of your resume. They tell whoever’s reading it what skills you have, how you’ve used them, and how you’ve helped your employers in the past.

So start with a strong action verb , include relevant skills from the job description , and frame your bullets around your achievements—don’t just list your job duties . Tell them how your work benefitted your boss or company so they know what they stand to gain by hiring you.

Here’s a simple formula to follow:

• Compelling verb + job duty + key skills used = tangible result

So you might say: “ Developed an upgrade to the employee database, ensuring the smooth flow of critical operations, which led to a 35% increase in efficiency. ”

17. Curate your bullet points and experiences

No matter how long you’ve been in a job, or how much you’ve accomplished there, you shouldn’t have more than eight bullet points under it—and that’s only for your most recent and relevant job. Jobs further back should generally be limited to four to six bullets.

Read More: How Many Bullet Points Should Each Job on Your Resume Have?

18. Use as many numbers as you can

Use facts, figures, and numbers whenever possible in your bullet points. How many people were impacted by your work? By what percentage did you exceed your goals? Quantifying your accomplishments allows the hiring manager to picture the level of work or responsibility you needed to achieve them.

19. Don’t neglect non-traditional work

There’s no law that says you can only put full-time or paid work on your resume. So, if you’ve volunteered , worked part-time or as a temporary or contract worker , freelanced, or interned? Absolutely list these things as their own “jobs” within your career chronology—as long as they’re relevant to the job you’re applying for. The same goes for career breaks . Yes, really.

Read More: 4 Things You Didn't Know You Could Put on Your Resume

20. Use important keywords from the job description

Scan the job description, see what words are used most often, and make sure you’ve included them in your bullet points. For example, does the job description list “CRM” or “Salesforce”? Make sure your resume matches. Not only is this a self-check that you’re targeting your resume to the job, but it’ll also make it easier to search for your resume in an ATS.

Read More: How to Pick Resume Keywords That'll Get Your Job Application Past the ATS

Resume tips for including your education

Most hiring managers will want to know your education level, even if it's not necessarily relevant to the position you're going for. This section is especially important for those changing careers or applying for entry-level jobs—as your education can be an indicator of the skills you have.

Here's some resume tips and tricks for this section:

21. Put experience first, education later

Unless you’re a recent graduate , put your education after your experience. Chances are, your last couple of jobs are more important and relevant to you getting the job than where you went to college.

22. Also keep it in reverse chronological order

Generally, you should list your educational background with the most recent or advanced degree first, working in reverse chronological order. But if older coursework is more specific to the job, list that first to grab the reviewer’s attention.

23. Remove the dates from your education section once you’re a few years into your career

Unless you’re early in your career, don’t list your graduation dates. The reviewer cares more about whether or not you have the degree than when you earned it. And you don’t want to inadvertently open yourself up to age discrimination , which is an unfortunate reality in some job markets.

24. Highlight honors and achievements, not GPA

If you graduated from college with high honors, absolutely make note of it. Showcase that summa cum laude status, the fact that you were in the honors college at your university, a relevant project you completed, or an award you won. You don’t need to list your GPA —employers don’t care as much about GPA as they do what skills you gained in school.

Read More: How to (and How Not to) List Education on Your Resume

25. Include continuing or online education

Feel free to include continuing education, professional development coursework, or online courses in your education section, especially if your resume feels a little light on relevant experience.

Best resume tips for showing off your skills

You shouldn't wait until you get an interview to showcase your skills—your resume can and should have a specific section for them. You can also leverage other sections of the document to incorporate what's relevant for the position.

Here are our tips for making a resume that effectively highlights your skills:

26. Don’t forget your skills section

Be sure to add a section that lists all the relevant skills you have for a position—especially those mentioned in the job description. Include technical skills like software and project management tools or specific knowledge of how to perform relevant tasks. Just make sure to skip including skills that everyone is expected to have, like using email or Microsoft Word. Doing so will make you seem less technologically savvy.

27. But don’t only put your skills in your skills section

Your skills section is an easy way for anyone reading your resume to confirm that you have required qualifications, but that shouldn’t be the only place that your important skills appear. Any skill that’s vital to you being hired should also be in your bullet points—where you can show how you’ve used it in the past.

28. Divvy up your skills for readability

If you have lots of skills that would help you with a job but aren’t necessarily in the same category—say, foreign language, software, and leadership skills—try breaking up your skills sections. Below your “Skills” section, add a subsection titled “Language Skills” or “Software Skills,” for example. Again, we’re going for skimmability here!

29. Show—don’t tell—your soft skills

Describing soft skills on a resume often starts to sound like a list of meaningless buzzwords. But being a “strong leader” or an “effective communicator” are important characteristics you want to get across. Think about how you can demonstrate these attributes in your bullet points without actually saying them.

Read more: The Non-Boring Way to Show Off Your Soft Skills in Your Job Search

Other resume section tips

Resume sections are not fixed like stone-written texts; they can change according to the job position you're applying for or the requirements listed by the company. Here are some examples of sections you can add—and more tips on writing a resume that stand out:

30. Include relevant certifications and licenses

If you have a certification or license that proves you can do some aspect of the job you’re applying for, include it on your resume. This is especially important if that certification or license is legally required to do the job—for example, in nursing, teaching, or driving jobs.

31. Show some (relevant) personality

Feel free to include an “Interests” section on your resume, but only add those that are relevant to the job. Are you a guitar player with your eye on a music company? Definitely include it. But if you’re considering including your scrapbooking hobby for a software developer job at a healthcare company? Best to leave it out.

32. Beware of interests and activities that could be controversial

Maybe you help raise money for your church on the reg. Or perhaps you’re dedicated to canvassing during political campaigns. Yes, these experiences show a good amount of work ethic or possibly other relevant skills—but they could also open you up to be discriminated against by someone who disagrees with the cause. So weigh your decision to include them carefully.

33. Add awards and achievements—when they’re relevant

Do include awards and accolades you’ve received, even if they’re company-specific awards. Just state what you earned them for, e.g., “Earned Golden Salesperson Award for having the company’s top sales record four quarters in a row.” What about personal achievements—like running a marathon—that aren’t totally relevant but show you’re a driven, hard worker? Consider the best way to include them (and if you should).

Resume tips for navigating employment gaps and other sticky situations

If you're an experienced professional, you might have some tricky information to explain. Job hopping, career gap, and short term jobs are examples of things that can make an applicant feel insecure when drafting resumes.

Is that your situation? Check on these good resume tips to explain sticky situations without jeopardizing your chances to get an interview:

34. Cut the short-term jobs

If you stayed at a (non-temporary) job for only a matter of months, consider eliminating it from your resume to avoid looking like a job hopper. Leaving a particularly short-lived job or two off your resume shouldn’t hurt, as long as you’re honest about your experience if asked in an interview. But if the short-term job is super relevant to this job, consider including it anyway.

35. If you have shorter gaps, be strategic about how you list dates

If you have gaps of a few months in your work history, don’t list the usual start and end dates with months and years for each position. Use years only (2018–2020), or just the number of years or months you worked at each position. Just keep it consistent throughout your resume and don’t lie if asked about gaps during an interview.

Read more: How to Explain the Gap in Your Resume With Ease

36. Explain serial job hopping

If you’ve job-hopped frequently, you can include a succinct reason for leaving next to each position like “company closed,” “layoff due to downsizing,” or “relocated to a new city.” By addressing the gaps, you’ll proactively illustrate the reason for your frequent job movement and make it less of an issue.

37. Explain a long break in jobs

Re-entering the workforce after a long hiatus? This is the perfect opportunity for a summary statement at the top, outlining your best skills and accomplishments. Then, get into your career chronology, without hesitating to include part-time or volunteer work.

38. Be intentional about career gaps

While career gaps are becoming increasingly common, you should still frame them in a way that’s relevant to a future employer, by talking about skills you gained or any professional endeavors you took on. If you didn’t focus on professional development, that’s fine too! But not every employer will appreciate it if you get too cutesy about that section of your resume.

For example, if you took time out of the workforce to raise kids, you might not want to creatively describe this parenting experience on your resume, à la “adeptly managed the growing pile of laundry.” Instead state what you did plainly and include any professional skills you may have grown or activities you may have done.

Read More: Stay-at-Home Parent? How to Kill it on Your Comeback Resume

Tips on resume finishing touches

Writing a good resume alone isn't the only thing that matters. How you save and send it can also determine whether the recruiter will even take a look at it. To wrap things up, here are our resume formatting tips and other suggestions to boost your chances of getting noticed:

39. Ditch “References available upon request”

If a hiring manager is interested in you, they’ll ask you for references—and will assume that you have them. There’s no need to address the obvious (and doing so might even make you look a little out of touch!).

40. Proofread, proofread, proofread

It should go without saying, but fully edit your resume and make sure it’s free and clear of typos. And don’t rely on spell check and grammar check alone—step away for a few hours, then read your resume closely again, and ask family or friends to take a look at it for you.

41. Save it as a PDF or Word document

Unless a job posting specifically requests that you do otherwise, your resume should always be submitted as either a PDF or Word document (.docx not .doc). These are the formats that can be most easily opened and most easily parsed by an ATS.

The choice between the two is up to you (again, unless the company you’re applying to requests one format over the other). If you’re emailing your resume, however, PDFs are a bit more likely to maintain your formatting across different computers and programs.

42. Name your file clearly

Ready to save your resume and send it off? Save it as “Jane Smith Resume” instead of “Resume.” The hiring manager is going to have plenty of “Resumes” on their computer, so make it super easy for them to find what they’re looking for. You can even go a bit further and put the position title in your file name (e.g., “Jane Smith Marketing Analyst Resume).

Read More: The (Simple) Guidelines You Should Follow When Naming Your Resume and Cover Letter Files

43. Keep your resume outline fresh

Carve out some time every quarter or so to pull up your resume outline and make some updates. Have you taken on new responsibilities? Learned new skills? Add them. When your resume is updated on a regular basis, you’re always ready to pounce when opportunity presents itself. And even if you’re not job searching, there are plenty of good reasons to keep this document in tip-top shape.

• Resume Writing
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Best Resume Advice According to Reddit: 6 Tips That Actually Work

• Júlia Mlčúchova , 
• Updated January 29, 2024 9 min read

Do you often turn to Reddit for answers to your burning questions? And, have you considered exploring this popular online forum to uncover what the best resume advice according to Reddit is?

Of course, Reddit can be notoriously difficult to navigate and not all of its users actually know what they're talking about.

Still, Reddit and other public forums can be valuable sources of first-hand experience in all things resume. 

We've painstakingly sifted through countless subreddits, all dedicated to resume writing and career tips, to save you the trouble.

Now, we present to you the crème-de-la-crème of Reddit resume advice. 

In this article, you'll find:

• 6 best resume advice according to Reddit;
• What we think about them; 
• And, of course, examples. 

Table of Contents

Click on a section to skip

TL;DR: 5 Best resume advice according to reddit

1. use a single column layout to pass the ats.

• 2. Don't name your resume 'resume.pdf'

3. Keep your job descriptions short. Use bullet points and action verbs

4. use numbers to quantify your achievements, 5. less is more for both word count & job applications per day, 6. use resume builders to make your life easier, key takeaways: best resume advice according to reddit.

First, for those in a hurry, here's the TL;DR version of our top five resume advice gathered from Reddit:

• Use a single column layout to pass the ATS.
• Don't name your resume 'resume.pdf'.
• Keep you job descriptions short. Use bullet points and action verbs.
• Use numbers to quantify your achievements.
• Less is more for both word count & job applications per day.
• Use resume builders to make your life easier.

Now, let's look at the best resume advice according to Reddit users more closely. Here's what we think:

If you thought that layout doesn't play any significant role in the success rate of your resume, you thought wrong!

In case the company you're applying to uses an Applicant Tracking System, always opt for a single column layout . 

The reason? ATS compatibility. 

Even though all ATSs are designed to read text from top to bottom, left to right , not every ATS is programmed to distinguish between columns. 

And you just can't know with certainty which software you'll encounter. Therefore, reduce the risk of your resume being incorrectly processed or rejected by picking a one-column ATS friendly resume template . This will make the process of parsing and interpreting information easier and safer.

HOWEVER. That doesn't mean you should discard the two-column resume all-together. Here are some reasons why a two-column layout can still be beneficial :

• Non-ATS employers . Many companies still don't use ATS systems, making the ATS compatibility argument less relevant in these cases. For these employers, the visual and organizational benefits of a two-column layout could be more advantageous.
• Aesthetics . A two-column format can be more visually engaging, making your resume stand out.
• Ease of reading . Smaller chunks of information can make the resume easier for the human eye to navigate.
• Space management . For those with less experience, a two-column layout can help evenly distribute text and avoid large empty spaces.
• Strategic organization . It allows for a more strategic presentation of information, guiding the recruiter's eyes through your resume efficiently.

Moreover, if you're just entering the workforce with no experience , your resume is probably still quite sparse. 

Because of this, you may end up with a large, unattractive empty space at the bottom of your document. And with one-column structure resumes, this is often the case. 

There' s an easy fix! Organizing your resume sections into a two-column structure can help spread the text more evenly.  

2. Don't name your resume 'resume.pdf'

Indeed, putting together a good resume is quite a tedious process.

There're so many rules and principles to think about, for instance:

• Every single resume section, whether it be the resume summary , work experience section, education section, skills section, or any other optional section, requires your full and undivided attention. 
• You must remember to always tailor your resume to fit a specific job description . 
• Not to mention the subsequent formatting and proofreading!

By the time you've finished writing your resume, you're likely mentally drained. 

It's at this time that errors creep out from the most unexpected places.

One such error is not naming your resume file appropriately .

How to name your resume file: step-by-step.

When naming your resume file for submission, it's important to consider clarity, professionalism, and the likelihood of it being easily found by the recruiters.  

Here are our recommendations for naming your resume file:

• Use your name. Start with your full name. This is the most crucial piece of information because it clearly identifies the document as yours. For example, "PeterStones" .
• Specify the document type. Make it clear that the document is a resume . This helps distinguish your resume from other documents like a cover letter . For example, " Resume ".
• Add the job title. This can be particularly helpful if you are sending the resume directly to a hiring manager. For example, " ProductManager ".
• Use a professional format. Avoid using any unnecessary symbols or fancy formatting. Underscores (_) or hyphens (-) are acceptable to separate words.

A good file name for your resume could look like this: "PeterStones_Resume_ProductManager.pdf".

Finally, before hitting send, consider carefully what to write in an email when sending a resume . Of course, when you're applying for a job, every detail matters. Don't neglect the content of your email – it's also responsible for making a positive first impression.

Undoubtedly, you know that the work experience section is the heart and soul of your resume.  

The recruiters always pay it the most attention, and so you need to be extra diligent and patient while writing about your past employment. 

Consequently, many will try to fit in as much information as humanly possible, disregarding the readability and quality of their entries. To steer clear from such mistake, follow these two simple principles:

• Organize your work descriptions into bullet points . Under each work experience entry, list 4-5 bullet points underlining your most notable responsibilities and achievements. That is to say, you should focus on demonstrating the impact your presence had on your former employment, rather than just stating your daily duties. 
• Open the said bullet points with action verbs . The recruiters don't care about long winding sentences! That's why it's a good idea to start each bullet point with an action verb . This will not only make your writing more concise, but it'll also depict you as a proactive, and therefore valuable, employee.

For example, a well conceptualized work entry description can look like this:

Work experience entry example:

Senior Product Manager XYZ Tech Solutions, New York, NY | June 2019 – Present

• Led a team of 8 in the development of an innovative mobile application, increasing user retention by 35% within six months.
• Collaborated with cross-departmental teams to streamline product delivery, reducing time-to-market by 20%.
• Managed product lifecycle from concept to launch, including market analysis, positioning, and rollout strategy.
• Oversaw a budget of $1M, optimizing resource allocation and cutting costs by 15% without impacting product quality.

This is another great resume advice according to a Reddit user!

The recruiters adore to see numbers in your resume! Why, you ask?

It makes life a bit easier for them. By quantifying your accomplishments, you simultaneously allow recruiters to better gauge your abilities ; and add more weight to your words . 

Be as specific as you can - numbers are universal. 

Struggling to figure out how to incorporate numbers into your resume? Here are few examples of what you can quantify:

• Revenue and sales increases. If you contributed to growing revenue or sales, specify the percentage or dollar amount of the increase. For example: " Boosted sales by 20% within a six-month period. "
• Cost reduction. Similarly, if you implemented strategies that reduced costs, mention the amount or percentage saved. For example: " Cut operational costs by 15% through process optimization ."
• Time efficiency. If you streamlined processes, indicate how much time was saved. For example: " Reduced project turnaround time by 30% ."
• Team management. If you manage a team, you can specify the number of people you supervise. For example: " Led a team of 12 sales professionals ."
• Project scope and delivery. Quantify the size or value of the projects you managed, then mention if you delivered them under budget or ahead of schedule. For example:  " Managed projects worth $2M, consistently delivering 10% under budget ."
• Training and development. If you were involved in training, mention the number of people you trained or the improvement in performance post-training. For example: " Trained over 30 employees, leading to a 40% increase in overall team efficiency. "

Resume advice two-in-one!

As this Reddit user rightly pointed out, less is sometimes more . 

This is especially true when it comes to the content of your resume as well as the amount of job applications you send out each day .

When crafting your resume, keep in mind that you must show the recruiters that you have everything they're looking for . Chances are, you actually have much more – more diverse job experience; more interesting hobbies; or more fulfilling volunteer work you'd like to share with them. 

Obviously, resumes have their length limitations . Once you've started to write yours, you'll soon learn that you have to be picky! 

Recruiters prefer resumes that are focused, relevant, and straight-to-the-point. In other words, don't make them read information they didn't ask for. 

The same applies to applying for jobs.

Many in this situation start panic-applying to every single job posting they find. Because they assume that the more applications they send, the bigger their chances at landing a job will be. 

Makes sense right?

In theory, maybe. In practice? Hardly!

Believe it or not, there's such a thing as sending too many applications. Basically, if your solely focus on the quantity of applications, you're running the risk of sacrificing their quality . 

And that is a problem. If you'd like to learn how to go about this problem, including tips on how to manage the pressure of job hunting, take a look at what research says about the ideal number of job applications .

Now, hand over your heart!

Would you prefer to sit in front of your computer for hours, battling with Microsoft Word and its many settings? Trying to create a perfect resume design from scratch? 

Admit it, even the thought of setting margins and spacing makes you roll your eyes. 

Hence, arguably the best resume advice according to reddit is to make a resume with an online resume builder to avoid these inconveniences (politely said).

No need to scratch your head over a layout or the best colour palette! Instead, simply pick a resume template that best suits your needs (both aesthetic and practical), fill in all your information, and watch your resume come to life in seconds. 

Additionally, resume builders can proofread and correct any misspellings or typos you might've otherwise missed. 

Sounds good? If so, your perfect resume is one click away.

Resume template by Kickresume

This resume was written by our experienced resume writers specifically for this profession.

In conclusion, Reddit and other public forums can serve as a good starting point for seeking resume advice.

Apart from first-hand applicant experience, many posts are sumbitted by actual hiring managers.

However, there's a lot to weed out first to find the best resume advice according to reddit.

Plus, you should always compare your findings with reputable sources. Which is exactly what we did.

• Don't forget to name your resume file appropriately.
• Keep your job descriptions short with bullet points and action verbs.
• Keep your resume concise and the number of daily applications reasonable. 
• Use online tools (like Kickresume) to build your resume.

Ready to create the perfect resume?

Create a beautiful resume quickly with the help of AI and our customizable templates.

Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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